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Policies and Terms

Guest Policies for a Smooth Stay

These terms help us provide a safe, comfortable, and well-managed experience for every guest at My Hotel Dwarka. By making a booking or staying with us, you agree to the policies below.

Booking and Check-In

  • Standard check-in and check-out times are subject to the booking details confirmed by the hotel.
  • A valid government-issued photo ID is required for all adult guests at check-in.
  • Early check-in and late check-out are subject to room availability and may involve additional charges.
  • Bookings are confirmed only after availability and payment terms, if applicable, are accepted by the hotel.

Payments and Cancellation

  • The hotel may request an advance payment or pre-authorization to confirm selected reservations.
  • Cancellation terms can vary by room type, travel date, promotional offer, or booking source.
  • Non-refundable or special promotional bookings may not be eligible for cancellation or modification.
  • Refund timelines, where applicable, depend on the payment method and banking process.

Guest Stay Rules

  • Guests are expected to maintain decorum and avoid any activity that disturbs other guests or damages hotel property.
  • Any loss, breakage, or damage caused by a guest may be chargeable.
  • The hotel reserves the right to refuse accommodation in case of inappropriate behavior or violation of house rules.
  • Visitors may be allowed only as per hotel policy and local regulations.

Privacy and Information Use

  • Guest contact and booking details are used for reservation management, support, billing, and stay-related communication.
  • We do not intentionally collect unnecessary personal information beyond what is needed for hotel operations.
  • Information may be shared only when required for legal compliance, payment processing, or booking fulfillment.
  • Guests may contact the hotel directly for any questions related to their booking records or communication preferences.

The hotel may update these policies from time to time without prior notice. For booking-specific terms, please rely on the confirmation shared at the time of reservation or contact us directly at +91-8595712442 or myhotel23b@gmail.com.

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